Policies

General Terms and Policies

• Company Disclaimer
  newlinescale.com reserves the right to adjust prices and information for all products. Changes may occur due to errors, fluctuating market conditions, product discontinuation or typographical errors in advertisement. newlinescale.com will not be held responsible for manufacturer price changes, which may occur at any time without notice. newlinescale.com also reserves the right to refuse any order deemed inappropriate.

• Warranty
  newlinescale.com warrants that our products are free from defect in material and workmanship and, subject to condition set forth herein, agree to repair or replace in accordance with the manufacturer's warranties from the date of original purchase without charge to parts and labor. The warranty period is one year unless otherwise stated. This warranty is limited to the original purchaser and is not transferable to anyone else.

• Order Cancellation/Modification
  Please call during our business hours (9:30am to 6:00pm EST) to change/cancel the order. All processes must be done before the order has been shipped out. newlinescale.com will only accept all change/cancel request by phone, and we will ignore any email request due to security reason.
  
  
• Money Back Guarantee
  All items except otherwise mentioned, may be returned within 30 days of the original invoice date to be refunded. The returned items must be in the same condition as when it was sold, along with all the items in the original packaging. Shipping charges are non-refundable. No refund after 30 days. A Return Merchandise Authorization (RMA) number is required for all returns.
   

Return policies

• RMA Number
  Before returning any product, you must first obtain a Return Merchandise Authorization (RMA) number by completed RMA Request Form on our website. NO returns of any type will be accepted A RMA number is valid for only 10 days from the day it was issued. Returned products sent without a RMA number visible on the outside of the shipping box, or with an outdated RMA number will be refused. The customer is responsible for all shipping charges and risk of loss on all return shipments. newlinescale.com recommends the use of reputable carriers capable of providing proof of delivery as well as insuring your shipment. All returns must be sent pre-paid. No C.O.D.s will be accepted. The return address is 489 West John Street, Hicksville, NY 11801. Shipping and handling is non-refundable.
  
  
• Shipping Costs
  The customer will need to pay for return shipping, and we will pay to have the replacement shipped to you. All shipping from RMA will be done by UPS Ground Service. We cannot offer our everyday low prices and absorb the full cost of handling return shipments. Shipping promotions are only deliverable within the continental United States. Shipments outside the continental United States including, but not limited to, Hawaii and Alaska, are subject to standard shipping charges defined by newlinescale.com.
  
  Similar to a walk-in store, Wal-Mart will not send a driver or courier to your house to pick up a defective item you bought in their store. They will not reimburse you for your time and gas money spent to drive back to the store either. However, newlinescale.com will use every good measure we have to ensure that you will be able to get the item replaced promptly with as little hassle as possible.
  
  
• Damaged or Lost Packages
  Damage claims to the products in the package during transport should issued to the shipping carrier at the time of delivery. If products upon received are found to have physical damage, report immediately to the customer service department ASAP and do not attempt to use the product at all. The warranty, refund, or replacement will be voided if the product is physically damaged or abused. It is customer's responsibility to know how to correctly use merchandise. Special care should be taken when dealing with delicate components such as the CPU die and motherboard capacitors which could be damaged easily by careless and irresponsible handling of the products. Any damage inflicted upon the products which is not at the fault of the manufacturer will not be covered by the warranty. Lost packages should also be addressed to the shipping carrier, as you would have to prove the package never arrived. In the case that items are missing from your purchase, it needs to be reported to newlinescale.com within 48 hours as well as shipping carrier.
   
• Returns
  All products returned must be returned within 30 days of the invoice date, 100% complete, in re-saleable condition, and must include all the original packing material, manuals and other accessories provided by the manufacturer. All service charges such as system assembly, testing, labor, and extended warranties are final and non-returnable.
  
  
• RMA Replacement
  newlinescale.com will pay the replacement shipping back to customers via insured ground service. However, if the product sent back from customer is functioning under normal conditions with no defects found, the customer will be charged for the shipping fee should the customer wish to keep the item.
  The customer could choose Advanced Replacement in which we ship the replacement part first, and once the customer have received the replacement, they would ship back the defective product. Advanced replacement must be issued within 30 days of the invoice date and must be first approved by the RMA Department. newlinescale.com will charge the replacement cost and shipping deposit on the customer's credit card. After newlinescale.com have received the defective product, the advanced replacement deposit will be credited back. Customers will be responsible for the shipping charge on any advanced replacement.
  
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  Legal Disclaimer

  
  Seller hereby expressly disclaims all warranties either expressed or implied warranty of merchantability or fitness for a particular purpose. This disclaimer by the seller in no way affects the terms of the manufacturer's warranty if any. Title to goods herein being purchased is retained by the seller until goods are paid for by the purchaser and at that time title passes to purchaser. If goods herein being purchased are being purchased for purposes of export, purchaser must obtain from the Federal Government certain export documentation before shipping to a foreign country. In addition, manufacturers' warranties for exported goods may vary or even be null and void. If you have questions, please inquire. Any and all liability is only for the products purchased.
  You agree that any legal action brought against newlinescale.com. Inc. shall be governed by the laws of the New York State without regard to its conflict of law principles. You agree that the sole jurisdiction and venue for any litigation arising from your use of or orders made on the newlinescale.com shall be an appropriate federal or state court located in NY.
  
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